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The Path to Intelligent Self-Service for Your Salesforce Community
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"The Path to Intelligent Self-Service for Your Salesforce Community"
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Proven best practices to help your customers do more on their own with less effort

Imagine a world where your customers, partners, and employees are empowered by having the most relevant and personalized information at their fingertips.

Beyond pleasing your customers, embracing intelligent self-service can also boost your business’ bottom line. If the average high-tech customer support organization could shift 5% of its 10,000 monthly cases to self-service, it could cut down as much as $3M in support costs per year.

This guide gathers proven best practices to boost self-service success and case deflection with AI-powered search and recommendations.

In this guide, you'll learn:

  • Proven approaches to increase and measure case deflection
  • How to use the context of your customers to deliver the most relevant content
  • Best practices to identify content gaps and spot emerging trends


Offered Free by: CMSWire & Coveo
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